At Lard.co.za, we value your satisfaction and are committed to providing quality products. If you are not entirely satisfied with your purchase, our refund and return policy ensures a smooth and fair process for all customers.
Eligibility for Returns
- Timeframe: You may return your item(s) within 30 days from the date you received your order. The item(s) must be sent back to us within this timeframe.
- Condition: Returned products must be unused, unopened, and in their original packaging. Any item that is damaged or shows signs of use will not be eligible for a refund.
Return Process
- Initial Contact: Before returning an item, you must contact us via phone to explain the issue. During the call, we may ask you to provide a video showing the condition of the product and explaining why you wish to return it. This helps us address your concerns effectively.
- Approval: Once the video and return request are reviewed, we will notify you of the approval or rejection of your return.
- Shipping the Return: If approved, you must send the product to the return address provided. Postage costs will be at your expense.
Refund Process
- Once your returned item is received and inspected, we will notify you of the status of your refund.
- If approved, the refund will be processed, and the amount will be credited to your original payment method within 7-10 business days.
- Refunds will not include any postage costs incurred.
Non-Returnable Items
- Items damaged due to misuse, negligence, or improper storage.
- Products not in their original condition or with opened packaging.
Additional Notes
- Shipping Issues: If your product was damaged during shipping or you received the wrong item, please contact us immediately with clear photos or videos of the issue. We will resolve the matter promptly.
- Postage Responsibility: Customers are responsible for ensuring the returned items are securely packaged and shipped with a trackable method. We are not liable for lost or damaged returns.
For any questions or concerns about our refund and return policy, feel free to contact us at info@lard.co.za. Your satisfaction is our priority!